Refund policy

RETURNS

When we ship our coats out, we send them out with a ribbon threaded through the right arm, looped through the collar and joined at the front with a wax seal.

Please try on your coat and make sure you are happy with it before breaking the seal, cutting or trying to remove the ribbon. Once the ribbon is cut or the seal is broken, we cannot accept the coat's return.

Any coat that is returned must have its ribbon and seal intact, be unworn and unwashed, and have all protective materials in place.

Bespoke coats that have been customised or adapted to your requirements are non-returnable.

RETURNING YOUR ITEM

We want you to be happy with your purchase – and undersand that sometimes things won't work out as you had imagined.

If you wish to return or exchange an item, please notify us by email at info@ednerat.com.  The item should be shipped back to us within 14 days in its original box and packaging using tracked and signed for services. We would also appreciate it if you would use the tissue paper to fold the item back up in before returning it.

We reserve the right to refuse a refund if the ribbon or seal is broken, if the item shows signs of wear or has been altered from its original condition in any way. In this instance, you can of course choose to have the citemoat sent back to you at your own expense. 

We will refund you as soon as we have received and inspected your returned item or, at the very latest, within 14 days. 

BESPOKE ITEMS

Bespoke coats are made to your specifications, and because we make them to your specific requirements, you will not be able to cancel an order once production has commenced.  Accordingly, they are non-returnable and non-refundable. We do however offer one free-of-charge modification service on each coat we make. On receipt of your coat, please contact us within 14 days advising us of any alterations you would like us to make.

Please be aware that post production modifications are limited – we cannot lengthen or let out our coats, change fabrics, linings or trims or switch one style for another once production has started. Please take care at the time of placing your order with us and ask as many questions as you would like!

Any coats being returned for alteration should be sent to us via the same signed service we shipped the coat out in. Once the requested alterations have been made, we will return the coat to you using the same service which we charge for at cost.

Please don't hesitate to contact us with any questions you might have prior to ordering your coat and we'd love you to come to us with feedback once you have received it.

We want you to love, wear and treasure your coat. if you are in any way dissatisfied with it when it arrives, please let us know – we will do our very best to sort or replace it.