Política de envío
SHIPPING
At EdNerat we carry a minimum of stock both to minimise wastage – and to maximise variety. We buy our brocades and bouclés in short lengths and hold these in stock, but most of our tweeds, silks and flannels are purchased to order. This allows us to offer customers a wide choice of fabrics and minimises wastage – but does mean that orders requiring fabric to be shipped in tend to take a few days longer than those that don't.
If you are ordering a Ready To Ship item, you should receive it within 3-4 days of placing your order – if you need it more urgently, please get in touch with.
If you are ordering a Made to Order item and we have your chosen fabric in stock and we are making to a standard size, we aim to ship within 14 days. If you need yours more urgently, drop us an email and we will do our best to meet your timing. For coats requiring more complex adjustments we can best advise on timing when discussing your ideas with you.
We ship our coats carefully wrapped in re-cycled Kraft tissue paper. The tissue helps prevent the coats from creasing too much and is worth holding onto for travelling or to shape shoes, boots and handbags. Once wrapped in the tissue, our coats are packed in beautiful hand-crafted boxes covered in re-cycled Kraft paper. Our boxes are made for us by MacCarthy & Sons, a wonderful fifth-generation family business in Woolwich using traditional box-making techniques. We hope you will hold on to your box and find a good use for it; if you don’t have room for it, you can always compost it – but ideally, please let us know. We will cover the return postage and use your box for storage.
DUTIES
Orders being delivered within the UK are not subject to customs duties.
For orders outside the UK, customs duties or import charges may apply once your order arrives in your country.
POSTAGE
As standard, EdNerat currently only ships to addresses within the United Kingdom and Spain. We use signed-for DHL or Royal Mail delivery services.
If you would like something shipped elsewhere, please get in touch with us at info@ednerat.com
Every shipment will require a signature of receipt and this signature will signify successful delivery and fulfilment. Once your item is delivered and signed for, the responsibility of your purchased goods passes to you.
EdNerat is not liable for a lost or missing order that has been signed for in a building, such as a portered block or office, that has been provided for delivery.
When placing your order, please take every care to ensure that all the details concerning your billing and shipping are correct, including your mobile number and email address.
Regrettably we are unable to redirect packages once the postage has been processed.
RETURNS
When we ship our items out, we send them out with a ribbon threaded through the right arm, looped through the collar and joined at the front with a wax seal.
Please try on your purchase and make sure you are happy with it before breaking the seal, cutting or trying to remove the ribbon. Once the ribbon is cut or the seal is broken, we cannot accept a product's return.
Any item that is returned must have its ribbon and seal intact, be unworn and unwashed, and have all protective materials in place.
Bespoke items that have been customised or adapted to your requirements are non-returnable
MAKING RETURNS
We want you to be happy with your purchase – and understand that sometimes things won't work out as you had imagined.
If you wish to return or exchange an item, please notify us by email at info@ednerat.com. The item should be shipped back to us within 14 days in its original box and packaging. We would also appreciate it if you would use the tissue paper to fold the item back up in before returning it.
The item must must be returned using a signed for tracked delivery service.
We reserve the right to refuse a refund if the ribbon or seal is broken, if the item shows signs of wear or has been altered from its original condition in any way. In this instance, you can of course choose to have the item sent back to you at your own expense.
We will refund you as soon as we have received and inspected your returned item or, at the very latest, within 14 days of our receipt of the return.